FREE SHIPPING ON AUS ORDERS OVER $150

Shipping & Returns

Australian shipping

$10 flat rate for normal post.

If you need TRUE HARVEST products ASAP then you may select express at checkout where the rate will be updated.

FREE SHIPPING on orders of $150

Once your order has been dispatched, you will receive a shipping confirmation email. Your email will contain your tracking details.

International shipping

International shipping is based on your shipping zone and the total weight of your order.* (Eight weight categories ranging from 0-13kg.)

You will get a preview of the shipping cost at checkout, then when you are happy to proceed you can continue to checkout.


International shipping costs in AUD:

  • Zone 1: $20-$55
  • Zone 2: $20-$85
  • Zone 3: $30-$85

International shipping delivery approx. time frames: 

  • Zone 1: 4 - 6 business days
  • Zone 2: 6 - 13 business days
  • Zone 3: 10 - 15 business days

* Please check Sendle for more info:

https://try.sendle.com/tracking 

All orders are sent with signature on delivery, unless selected otherwise. Once your order has been dispatched, you will receive a shipping confirmation email. 

Unfortunately, we cannot offer free international shipping due to high costs.

When will I get my order?

We know how exciting it is to receive our products and we hope to have them in the post to you ASAP!

We ship within 1-3 business days. This may alter during public holidays, peak seasonal periods or during sales.

How long will it take before I receive my order after it has been shipped?

We ship with Australia Post and Sendle, please see below for recommended delivery times:

For Domestic orders:

VIC orders from 1 - 3 Business days.

Interstate orders from 3 - 10 Business days.

Please check Sendle for more info:

https://try.sendle.com/tracking

Packaging

At TRUE HARVEST we are super conscious about how and what we pack our products in. All packaging is environmentally friendly and recyclable. They are made from biodegradable materials, mainly corn starch and cassava roots.  

How to compost them:

Ideally, these should be sent to composting facilities to be properly broken down and composted. If you are in Australia, please CLICK HERE to find a composter near you. You can also ask your local council if they can provide a composting green bin for you. 

To compost them at home, it’s best to cut them up and place in your compost bin (as “brown” materials). These will completely break down within 90 days in a compostable environment.

Want to return a product?

For our Australian customers only.

If you don’t love your product (although we think you will) we are happy to accept returns of unused merchandise within 30 days of receipt of purchase.

Please contact us at hello@trueharvest.com.au where we will contact you ASAP.